our policies
RETURN/EXCHANGE POLICY
Rural Roots Bliss + Gifts has an All Sales Final Policy. All sales are final. Due to the nature of our handmade products, we can not assure proper use, storage and handling by purchaser/user.
Our handmade products and custom products cannot be returned, refunded or exchanged, this includes and is not limited to any custom orders, dough bowl candles, dough bowl refills, candles, candle refills, wooden crafts, personal care goods such as bath and body products, household items, gift boxes and beauty products. We do not warrant any of our vendors or wholesale makers and their products, contact the maker directly to discuss any issues you may have.
There are no refunds, returns, exchanges with our All Sales Final Policy. Rural Roots Bliss + Gifts has the discretion to decide if a store credit will be permitted and eligibility has been met.
To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with our branding/tags, and in its original packaging. A receipt as proof of purchase, including receipts from others, must be provided. Item must returned to the store brick and mortar location in person for inspection. Rural Roots Bliss + Gifts will have the discretion of eligibility and has the right to refuse any compensation, exchange and store credit. Shipping of returns is not permitted. We will not accept any orders returned through shipping, these will be returned at senders expense.
USE OF PRODUCT POLICY
We are not responsible for any allergy, reaction, improper use and misuse of our products. Always complete a test area for any new product if you have sensitivities to personal use products. We are not responsible for reactions to scents, applications and spillage/leakage/breakage of any products and their containers. Heed all safety precautions outlined on warning labels and on Health Canada's website.
SHIPPING POLICY
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post and Purolator. Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
Rural Roots Bliss + Gifts only ships in Canada. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Product
Rural Roots Bliss + Gifts is not responsible for shipping carriers, damaged, lost or stolen packages. We are not responsible for theft from porch, incorrect addresses on orders.
We are not responsible for the location of drop off and any actions by the shipping carrier.
Package has not arrived
If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons: Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service. Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address. Purchaser is responsible to contact shipping carrier if the address that was entered was incorrect. We are not responsible for extra fees the shipping carrier may charge due to change of location of shipment or non receipt/attempts made.
GIFT CARD POLICY
Physical gift cards are available for purchase at our brick and mortar location. We do not accept returns, refunds or monetary exchange for items purchased via ecards or our branded gift cards. Gift cards are to be used for in store product only. Gift cards must be used at the brick and mortar location only, as we do not have the capabilities to scan them at markets and on the website.
