our policies
Rural Roots Bliss + Gifts reserves the right to change inventory, programs, offerings, ingredients, pricing and any other policy or terms and conditions, without notice.
RETURN/EXCHANGE POLICY
Rural Roots Bliss + Gifts has an All Sales Final Policy. All sales are final. Due to the nature of our handmade products, we can not assure proper use, storage and handling by purchaser/user. Rural Roots Bliss + Gifts reserves the right to change inventory, programs, offerings, pricing and any other policy or terms and conditions, without notice.
Our handmade products and custom products cannot be returned, refunded or exchanged, this includes and is not limited to any custom orders, dough bowl candles, dough bowl refills, candles, candle refills, wooden crafts, personal care goods such as bath and body products, household items, gift boxes and beauty products. We do not warrant any of our vendors or wholesale makers and their products, contact the maker directly to discuss any issues you may have.
There are no refunds, returns, exchanges with our All Sales Final Policy. Rural Roots Bliss + Gifts has the discretion to decide if a store credit will be permitted and eligibility has been met.
To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with our branding/tags, and in its original packaging. A receipt as proof of purchase, including receipts from others, must be provided. Item must returned to the store brick and mortar location in person for inspection. Rural Roots Bliss + Gifts will have the discretion of eligibility and has the right to refuse any compensation, exchange and store credit. Shipping of returns is not permitted. We will not accept any orders returned through shipping, these will be returned at senders expense.
USE OF PRODUCT POLICY
We are not responsible for any allergy, reaction, improper use and misuse of our products. Always complete a test area for any new product if you have sensitivities to personal use products. If you are pregnant or have health issues of any kind, please consult with your medical caretaker/practitioner. We are not responsible for reactions to scents, applications and spillage/leakage/breakage of any products and their containers. Heed all safety precautions outlined on warning labels and on Health Canada's website. Rural Roots Bliss + Gifts is not responsible for the misuse of any product. Candles and Dough Bowls safety measures are the responsibility of the purchaser, we are not responsible for damage caused by leakage, cracking, shattering of glass, cracks and expansion of wooden dough bowls. We are not responsible for any damage caused due to fire, staining, and combustion. Follow guidelines and heed safety posted on Health Canada's website.
REPRODUCTION/RESALE
The reproduction, resale, or unauthorized use of our product branding, style, and descriptions is strictly prohibited. All intellectual property, including copyrights, trademarks, and product information and formulas/ingredients, are the sole ownership of Rural Roots Bliss + Gifts.
Instances where our proprietary content has been used without permission, is unacceptable and is a violation of our legal rights. Failure to comply will result in formal legal action. Rural Roots Bliss and Gifts holds the exclusive rights to all aspects of our products.
INVOICE POLICY
To maintain fairness and efficiency, it is important to note that no orders will be fulfilled until the invoice has been paid in full. This policy ensures that all parties involved are treated with equal respect and that resources are allocated appropriately.
Additionally, it is important to foster a respectful and professional environment when dealing with invoices. Any form of abuse, threats, or unrealistic demands will not be tolerated. We believe in open communication and resolving any issues or concerns through constructive dialogue.
As a business, we reserve the right to cancel orders if necessary. This may occur in cases where payment has not been received within the specified time frame or if there are other extenuating circumstances. We kindly ask for your understanding as many items are made to order, requiring careful planning and allocation of resources.
By adhering to these practices surrounding invoices, we aim to create a transparent and efficient process for both our customers and our business. We appreciate your cooperation in ensuring timely payments and maintaining a mutually beneficial relationship.
SHIPPING POLICIES
All orders are processed within 3-5 business days, not including made to order products. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates - shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post, Fed Ex and UPS. Delivery delays can occasionally occur. We are not responsible for delays of the carrier.
In the event of a strike (Canada Post) or pauses due to other shipping companies, we are not responsible for delayed orders. Any costs due to return is the responsibility of the purchaser (customer ordering). Orders will not be refunded or resent.
Shipment confirmation & Order tracking - You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes - Rural Roots Bliss + Gifts only ships in Canada. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Product - Rural Roots Bliss + Gifts is not responsible for shipping carriers, damaged, lost or stolen packages. We are not responsible for theft from porch, incorrect addresses on orders. We are not responsible for the location of drop off and any actions by the shipping carrier.
Package has not arrived - If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons: Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting the carriers customer service. Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address. Purchaser is responsible to contact shipping carrier if the address that was entered was incorrect. We are not responsible for extra fees the shipping carrier may charge due to change of location of shipment or non receipt/attempts made.
GIFT CARD POLICY
Physical gift cards are available for purchase at our brick and mortar location. We do not accept returns, refunds or monetary exchange for items purchased via ecards or our branded gift cards. Gift cards are to be used for in store product only. Gift cards must be used at the brick and mortar location only, as we do not have the capabilities to scan them at markets and on the website.
CUSTOM ORDERS of GIFT BOXES and LARGE CORPORATE ORDERS
See Invoice Policy for more information. Any orders that require rush status or are later pushed to a rush status will require a fee payment prior to order completion. All invoices must be paid at the time of ordering. Any outstanding fees or values must be paid prior to release of order. All orders must be accompanied by a deadline date that is acceptable to Rural Roots Bliss + Gifts. Any orders not picked up by that deadline date will be subjected to a storage and late fee that must be paid at the time of pick up or the order will not be released. Orders cannot be changed or cancelled, unless agreed to by Rural Roots Bliss + Gifts. All sales are final. Any addition to the order may be subjected to a fee for ordering extra product/ingredients. All orders are considered custom and must be paid in full before commencement of ordering product and production begins, as per Invoice Policy. Orders requiring a special order ribbon to match customer branding is an extra. All correspondence must be completed during store hours. Pick up of orders are also completed during open hours.
We are not responsible for shifting, settling of product and flattening of bows during packaging and transporting.
All products are heat sensitive. Keep out of heat and direct sunlight. Do not freeze. We are not responsible for damage once the order has been picked up. Not all gift boxes are exactly the same. There will be variations due to processing.
Payment of the invoice/order shows full acceptance and agreement of the policies stated herein.
WHOLESALE/CUSTOM PRODUCT/SCENTS/LABELS
We do not wholesale. We are no longer offering private lines/custom scents or products. Products that are available are in store. For large quantities, there is a discount. Due to our pricing being fair, we do not offer wholesale or large discounts. Our products are individually handmade with the highest quality ingredients, sourced in Canada or direct.
CORRESPONDENCE
We work hard to maintain balance with our work/life, and hope you can appreciate this as well. We will only accept inquiries, orders, and communications during our regular store hours as posted. We do not post a phone number, we are available via email and website chat.
Any texts, phone calls, emails, or messages received after hours will not be addressed until the next business day. This policy is essential for maintaining a healthy work-life balance for our team and ensuring we can provide the best possible service to our customers during operating hours.
Additionally, please note that there may be times when the store is closed unexpectedly due to unforeseen circumstances. In such cases, we will not be available for any communication until we reopen. We appreciate your understanding and cooperation in respecting these necessary boundaries.
If you have any questions or concerns, please feel free to reach out during our normal business hours. We look forward to continuing to serve you to the best of our abilities.
THANK YOU
RURAL ROOTS BLISS + GIFTS