our policies
Terms and Policies –
Rural Roots Bliss + Gifts Ltd.
Effective Date: May 24, 2025
This document sets forth the policies of Rural Roots Bliss + Gifts Ltd., a registered business operating in 2116 20th Street, Nanton, Alberta, Canada. By purchasing from our store,at markets, using our services, or accessing our website, you agree to the terms set out below. These policies apply to all transactions, whether conducted in-store, at markets or online.
1. Right to Modify
Rural Roots Bliss + Gifts Ltd. reserves the right to update, modify, or discontinue any part of its inventory, services, pricing, ingredients, terms, or policies at any time without prior notice. Changes become effective immediately upon publication on our website or in-store. Continued use of our services or purchase of our products constitutes acceptance of these changes.
2. Return and Exchange Policy
All sales are final. Due to the handmade and personal use nature of our products, we cannot accept returns, exchanges, or offer refunds under any circumstance. We cannot guarantee how our products are stored, handled, or used once purchased, and for this reason, we do not accept items back. Products excluded from return or exchange include all custom orders, dough bowl candles and refills, handcrafted candles, wooden crafts, bath and body goods, household items, beauty products, and gift boxes. This list is not exhaustive. If your purchase includes products from third-party vendors or suppliers, we do not warrant those items. Any issues must be addressed with the original maker.
In rare and exceptional cases, Rural Roots Bliss + Gifts Ltd. may offer store credit at its sole discretion. To be considered for store credit, items must be brought in person to our retail location in unused condition, with original tags and packaging intact, and with a valid receipt. We do not accept shipped returns under any circumstance. Products sent by mail will be returned to the sender at their cost. The determination of eligibility for store credit rests exclusively with us.
3. Product Use, Safety, and Customer Responsibility
Customers are responsible for the safe and appropriate use of all products purchased from Rural Roots Bliss + Gifts Ltd. We disclaim all liability for allergic reactions, skin sensitivities, improper use, spillage, leakage, breakage, or damage resulting from fire, heat, or misuse.
Customers are encouraged to perform a patch test when using new skincare or personal items. If you are pregnant, nursing, or under medical supervision, you must consult a healthcare provider before use. Candles and dough bowls must be used with care and attention to safety instructions provided on packaging and posted by Health Canada.
We are not responsible for any damage caused by fire, cracks in wooden bowls, shattering of glass, or temperature sensitivity. By using our products, you accept all risks and waive any liability against our company.
4. Intellectual Property
All content, branding, product descriptions, packaging designs, and proprietary formulations are the exclusive property of Rural Roots Bliss + Gifts Ltd. Reproduction, distribution, resale, or unauthorized commercial use of our materials, including replication of our products, language, style, or trademark, is strictly prohibited.
Any unauthorized use of our intellectual property will be treated as a violation of our rights and may result in legal action. Our company reserves all legal remedies and rights of enforcement.
5. Invoices and Payment Terms
Orders will not be processed or fulfilled until full payment has been received. Payment is due at the time of ordering unless expressly agreed to in writing. This applies to all retail and custom orders, including corporate gifting and large-scale requests.
We expect respectful and professional communication around invoicing. Any abusive, threatening, or unreasonable conduct may result in cancellation of your order. We reserve the right to refuse service or cancel orders where necessary to protect our staff and business.
For custom or corporate orders, production will not begin until payment is received. Orders not picked up by the agreed date will be subject to late or storage fees. All outstanding amounts must be paid in full before release of product.
6. Shipping Policy
Standard order processing time is five to seven business days, excluding weekends and holidays. Shipping delays may occur during high-volume periods. If additional time is required, we will make reasonable efforts to contact you.
Shipping rates are determined at checkout and are calculated using carriers such as Canada Post, UPS, or FedEx. We are not responsible for delays, disruptions, or failures caused by carriers, including labour strikes or inclement weather. Shipping costs are non-refundable.
We are not liable for lost, stolen, or misdelivered parcels, nor are we responsible for packages sent to incorrect addresses provided by the customer. It is your responsibility to ensure your shipping information is accurate. If a package is returned due to error or failed delivery, any costs associated with reshipping are the responsibility of the purchaser.
If tracking shows a package as delivered, but you have not received it, please allow two to three business days and contact the shipping carrier directly. We cannot intervene in cases where tracking confirms delivery.
7. Gift Card Policy
Physical gift cards may be purchased at our retail location. They are not redeemable for cash and are not eligible for refund or exchange. Gift cards must be used in person at our store and cannot be used online or at pop-up market locations. We are not responsible for lost or stolen gift cards.
8. Custom and Corporate Orders
All corporate orders, including custom gifting, require a minimum four-week notice. For Christmas orders, we require submission no later than October 1. Payment is required in full before we begin production or purchase ingredients and supplies.
Orders submitted late or with a requested rush will incur additional fees. Any changes after confirmation may result in additional charges. Custom orders are non-refundable and cannot be cancelled once materials have been procured or production has started.
Gift boxes may vary slightly in presentation or content due to sourcing and natural product variation. We are not liable for shifting during transport or any damage once the item has left our premises.
9. Wholesale and Custom Production
We do not offer wholesale pricing or private-label options. All products are handmade in small batches using premium ingredients, with fair pricing reflective of quality and craftsmanship. We may offer a limited discount on large quantities where inventory allows.
10. Communication and Business Hours
Our communication is limited to posted business hours. We do not maintain a public phone number. Inquiries must be made via email or the website chat function. Any messages sent after business hours will be answered during the next available working day.
We reserve the right to close without notice for operational reasons. We appreciate your understanding and respect for our work-life balance.
11. Website Access and Member Registration
By signing up for our website, you agree to comply with our terms and policies. We reserve the right to approve or deny access at our sole discretion. Access may be refused if user information cannot be verified, if site activity is deemed excessive or suspicious, or if the user is determined to be a competitor.
We may suspend or remove users from the platform at any time without notice. All use of the site must be lawful, respectful, and in accordance with these terms.
12. Governing Law
These terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. Any disputes arising under or in connection with these policies shall be subject to the exclusive jurisdiction of the courts of Alberta.
13. Acceptance of Terms
By purchasing from or engaging with Rural Roots Bliss + Gifts Ltd., you acknowledge that you have read, understood, and agree to these policies. If you do not agree with these terms, please do not proceed with purchase or use of our website and services